- Report: #1497031
Complaint Review: Smart Start Interlock - Dallas TX - Dallas TX
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Smart Start Interlock - Dallas TX
Dallas, TX, United States
Web:
https://www.smartstartinc.com/
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Smart Start Interlock - Dallas, TX They falsely advertised their store hours. This caused me to be charged an additional $50.00 cost. Dallas TX
I looked for an open Smart Start office on Saturday, 6/27/2020, on my cell phone since the one i visited in Plano, TX was closed. I found one in Frisco, TX, on Eldorado (which is also a Kwik Start. It showed open until 3pm. When i arrived at 2:15pm and spoke w/ a very nice, young woman (with a nose ring), she advised the Smart Start tech had gone home.
I called Smart Start; reached a woman in sales who stated she could not help me at all unless it was a sales matter even though I only wanted to know where there was an open Smart Start store. I then went in on Monday, 6/29/2020, and Allen at the Plano, TX, Smart Start store told me .... regardless that my cell clearly showed (and he had no interest in seeing what i'd pulled up on it or in trying to contact a manager) what I explained to him … his advice was to contact Corporate and that I am contractually bound and, due to this, he could not help.
This is nonsense even though there is no Corporate to speak of .... just a confusing, long voicemail system. I am not asking for a refund, only that others realize that if you consider Smart Start, they won't honor errors on their part. They, if one is a current customer, treat you like an average Joe yet, if you try to reach Sales and consider becoming a customer, you can reach them immediately.
My point is they did the wrong thing; used poor judgement and essentially told me 'Sorry, we are not to blame for misinforming you online about when we close & we will charge you $50.00 additional anyway.' They're, in this sense, not an honest company. Again, Smart Start will treat you average rather than as a customer who, when something doesn't go right based on Smart Start's own info, they'll simply say 'Sorry, you're wrong.'
BUYER BEWARE of Smart Start. Smart Still does not do the right thing & shows poor character.
1 Updates & Rebuttals
Robert
Irvine,United States
Guess What
#2Consumer Comment
Wed, July 01, 2020
There is a nice little feature on your device that you used to search for a location and view their hours. In addition to searching the Internet, it actually allows you to make a call. Where you could have verified that it not only was open but they could take you that day. The location was still open when you arrived so the hours were not a lie. Instead of calling, you just "assumed" that they would be able to take care of you when you arrived without an appointment 45 minutes before they closed.
But why were you in such a rush? Why did you HAVE to get your device in on a Saturday Afternoon?
Oh and by the way before you start talking about using poor judgement, doing the wrong thing, showing proper character you should take a step back and remember why you have one of these devices in your car.
