- Report: #1494625
Complaint Review: Skinstore -
Reported By:
Julie -
Cloverdale, Ohio , United States
Submitted:
Updated:
-
Author Confirmed
Why?
Skinstore
United States
Web:
Skinstore.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Skinstore Skinstore The Hut group Paid 435.00 for a LED mask and they sent me a used product with missing parts and a broken safety seal, won’t refund
I ordered a Dr Dennis Gross Spectralite Skin care LED mask, waited several weeks to get my product from them. When product arrived, it had a broken safety seal on the outside of the box, was missing the headgear parts to attach the mask to your face, and was fully charged from someone previously using it. They sent me a used cosmetic item that lays directly against your skin. Pretty sure that the Health Dept wouldn't approve of using someone's used cosmetics on your skin. This company is selling used products that were represented as new in the box with safety seal unbroken when purchased.
Upon explaining the situation to them thru multiple emails, they sent me one reply through this entire time, asking me to send pictures. They act like I'm trying to steal something from them. I'm more than willing to return this bunk product to them if they would simply give me a return authorization. How am I supposed to send pictures of something they never sent to me, the missing headgear. I sent them photos of the broken safety seal, but again, no reply from them as usual.
This was also sent to me during the corona virus outbreak, and I have no clue who owned this mask before I got and I touched everything to get the box open to get the mask out. I am beyond disgusted. I'm out my 435.00 and can't use a used mask with no headgear.
Have never been treated so unfairly with all the years of online shopping that I have done.
Stay away from this shady company .
2 Updates & Rebuttals
Julie
Cloverdale,Ohio,
United States
NOW August 27 still no refund
#2Author of original report
Thu, August 27, 2020
Still waiting on a refund and after multiple emails to them they told me I would be issued a refund Within a few days and then now when I didn’t get the refund, they told me I did not send the package back. They have the tracking number and the carrier says the package was delivered back to them. This is horrible. Seeing more and more complaints against them.
Report Attachments
Julie
Cloverdale,Ohio,
United States
June 20,2020 update
#3Author of original report
Sat, June 20, 2020
Seller is saying that there is no record of a Klarna account now, so they can’t refund my money. I didn’t use Klarna, never used Klarna and don’t have a Klarna account. They still have not sent my refund to me. Replies from them are next to none. They obviously don’t give a darn about their customers and just keep the money 435.00 even after item was returned with tracking number. 6/20/20
