- Report: #1523905
Complaint Review: ShineShore.com - La Puente California
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Author Not Confirmed
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ShineShore.com
581 Yorbita Road La Puente, 91744 California, United States
Web:
www.shineshore.com
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ShineShore.com Shineshore, Shine Shore Liars, Fraud, Scammers, False Advertising La Puente California
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WARNING! LIARS! FRAUD! SCAMMERS! FALSE ADVERTISING!
RE: 12” Screen Magnifier
2022-12-01 12:55:56UTC has been confirmed by the Merchant, shineshore.com, which name will appear on your bank statement.
Shipping method
Express Shipping (7-12 days)
Payment method
Credit Card — $34.04
I sent this email to [email protected] and realize today that I was definitely scammed!
"As you will see in the email below, I paid an additional Express Shipping fee for $9.99 which guaranteed delivery no later than 12/13/22. Needless to say, my daughter didn't have this present to open on Christmas Day!
I have 2 complaints;
1.) My package was delivered on 12/31/22, therefore, I want my $9.99 returned to me since YOU LIED about Express Shipping!
2.) The total charge for this item was $34.04, which I agreed to pay expect I was unaware of the $.70 insurance fee that I didn't agree to pay. However, you charged by checking account $40.85. That's $6.81 too much!
3.) I want back the difference of $6.81, $9.99 and $.70 which totals $17.50!"
Their support team responded with this:
"The additional charge was made due to system error.（6.81USD）
We credited this back to your original account. Please kindly wait 3-7 business days for the confirmation message from the bank. And this product is not free shipping, so you need to pay the freight, the freight can't be returned."
I responded, “You wouldn’t have refunded it had I not brought it to your attention. THAT’S SCAMMING ME! I still should be refunded the amount of shipping I paid for express delivery. I paid extra to receive the product in 7-12 days. This is where I was cheated, because the product was not received in the expedited manner as promised. You are the one that committed FRAUD against me by not guaranteeing your express delivery date before 12/13/22 to which I paid extra. Therefore, I am entitled a refund on my shipping charges. This is unacceptable! I am still not satisfied that you stole my money. THAT'S FALSE ADVERTISING!"
