This person is taking advantage of covid19 with an ongoing scam. This person is known for travelling in groups then after staying at an Airbnb or hotel, making up problems in order to get all of the money back after a stay. This is a known scam and is typical for people who do not consider that Airbnb hosts are just regular people and not a big company. In my case she rented my unit then made trivial complaints. After her checkout she wanted all of her money back. Wow, just do not do business with people like this.