- Report: #1499070
Complaint Review: Serve American Express - New York City New York
Reported By:
Serve Amex Victim -
New York City, New York, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Serve American Express
200 Vesey Street New York City, 10285 New York, United States
Phone:
800-954-0559
Web:
www.serve.com
Categories:
Business Rating:
(0)
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Serve American Express Fraudulently Denied Receipt for $500 Cash Deposit on Prepaid Credit Card New York City New York
Serve American Express has fraudulently denied receipt and credit for a $500 cash payment that I made on a Serve prepaid credit card. I provided them with the actual cash receipt with the CVS store address, date and time, and last 4 digits of the prepaid debit card number.
The $500 deposit showed up on the online account when I obtained the replacement debit card with my name on it. I then destroyed the temporary debit card since I no longer needed it. I registered the new replacement debit card online which showed the $500 balance. Two months later, I tried using the new Serve card for the first time and it was declined. I went online and it showed a zero balance and the $500 deposit had disappeared from the online records.
Customer service told me that since I no longer had the temporary Serve card or the temporary Serve card number that they cannot verify the initial $500 cash deposit.
This is corporate theft by fraudulently denying receipt of the $500 cash receipt. Serve American Express has my money and will not credit my account or give my money back to me. I plan on taking further action, including filing a complaint with the New York State Department of Financial Services which licenses credit card companies.
