- Report: #1500280
Complaint Review: Sera Labs - Lewiston Maine
Reported By:
Lucille -
OCALA, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Sera Labs
41 Canal St. Lewiston, 04240 Maine, United States
Phone:
(855) 762-9988
Web:
https://theseralabs.com/contact-us/
Categories:
Business Rating:
(0)
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Sera Labs Company Refuses to give me a refund... Lewiston Maine
I returned the product back on May 29th, TRACKING # 9505 5265 6072 0147 6788 74. I've called several times asking for a refund. I was told that the credit card company would have to issue the credit.
The credit card company will not do that without authorization from Sera Labs.
The last time I called, I asked to speak to a supervisor and when I explained what the credit card company said, she told me that she wouldn't do it and before I could say anything else, she hung up on me while I was still talking.
I have all of the documentation from Sera Labs authorizing the return. I was told there would be a small restocking charge. To date I have not received my refund.
The above comments are from an email I sent to the company. I have sinced called them on the phone and they still refused to process a refund, even though they acknowledge that I am owed one.
