- Report: #1499078
Complaint Review: Schumacher Jeep Delray Beach Florida - Delray Beach Florida
Reported By:
Scott -
Delray Beach, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Schumacher Jeep Delray Beach Florida
2102 S Federal Hwy Suite A Delray Beach, 33483 Florida, United States
Phone:
844.599.8881
Web:
www.schumacherchryslerdodgejeepramofdelraybeach.com
Categories:
Business Rating:
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Schumacher Jeep Delray Beach Florida Will not return my call for 7 months now. Want to cancel add on warrantee. Delray Beach Florida
I am unfortunately forced to write a review for the first time in my life. I leased a Jeep Wrangler on New Years Eve 2019 from Schumacher Jeep in Delray Beach FL. While in the finance room I was taken care of by a guy named AJ. He was trying his best to sell me the add on extras as they all do when you buy or lease a vehicle. I did not want them and kept saying no as I never buy these things. I was at the dealership for about 6 hours and was tired and just wanted to get out of there with my new Wrangler and go home for dinner.
He finally said the extra wear an tear plan and wheel and rim protection was what he recommended. I said no no no. Finally he told me it included 2 oil changes and 2 tire rotations annually for the first 2 years. At this point I said yes as that seemed I would get something for my extra monthly payment and just wanted to get out of there. Well guess what, about a month later I received information from Jeep that the tire rotations and oil changes come with the lease! I called AJ on at least 4 occasions, maybe 5 and he never returned my call. I finally went to the dealership and asked to speak to AJ and was told he was busy. I explained that I wanted to return the extra protection plans that I was duped into by false information that AJ gave me.
The employee told me that I would have to contact Allstate as that is the Insurer that handles that, not the dealer. So, I contacted Allstate and they told me that the dealership is where I can take care of that. Imagine that! This was just as the Covid Virus problem started so I was 3 months dealing with this with no resolve with Allstate. Allstate told me that they will contact Schumacher for me and voice my request and they will issue a refund and the amount already paid with my monthly payment. This was going on for 3 months and nothing, no call from Schumacher. I went on facebook the other day and spoke with Veronica who was very nice and said she would let AJ know that I needed a call back. No call.
I messaged Veronica back that evening and told her that AJ never called me. She said she would send another request. I told Veronica at this point I am getting extremely upset and would like to have the GM give me a call the next day and was also messaged by a gentleman named Stan who also assured me that the GM would call me the next day. Well guess what, no call once again. I have never had a company ignore a request like this from a customer before in my life! Not even the decency of returning a call from a customer that bought their product?
I am beyond irritated at this point and my next step is the better business bureau and every social media site I can find so other people can be aware of their practices and not get burned like me. All I want is to cancel this extra add on as I was duped into purchasing it and a refund of what I have spent on it thus far. But guess what? They do not even have the decency to return my many requests for a return phone call!
