Complaint Review: Schumacher Auto David Poire Certified Pre-Owned Sales Consultant - Delray Beach Florida, USA

Finance 2015 Ford Escape 1.6VL. June of 2019 put down 5K on a fleet vehicle. That was pre-owned the vehicle was in a prior accident. When it came to financing the Sales price 25,562.48-5,055.52 finance charge the dollar amount credit will cost you. Amount Financed 15,506.96. Total payment 20,582.48. Annual Percentage Rate 9.64 which not based on credit it was based on competition. November 2nd vehicle was towed to Schumacher for repairs.

There is a warranty but not explained on wear and tear parts. The Service Repair Advisor had called and said the battery is dead in order to find out what is wrong with our vehicle it would cost us. 265.00 for a battery that is with parts and labor. Then I get a call back from Service Dept David Adams it is going to cost 977.80 for hoses that lead up to the coolant that keeps the car from overheating. Heater hoses RO#1323340. When we financed the vehicle we bought the warranty. This is a major job not covered in the warranty. The Itemized of amount finance other charges (seller must idenify who is pad and described purpose) Service Contract 2064.00 for Premier Package Pre Owned pay 100.00 deductable. That day the same sales man wanted to trade our vehicle for another.

The sales man said instead of putting all this money into your Ford let put you in an infinity. Same payments no more than what we are ;paying now. The catch is he said the infinity was sitting on the lot for too long and needed to be sold. Credit was pulled come to fine out we were riffed off our vehicle trade in value in good condition credit is good but the trade in the bank would not accept the dealer was low balling our vehicle said that it has no value for the trade in. So we said you sold us a used vehicle over priced so when its time to trade in we have to another 5K down. This is including the warranty price as well. This is the worst dealership they will make you sit there all day. Go back in forth with promises. Meanwhile not only did they pull our credit the bank confirmed that they would not finance due to the low trade in value.

The trade in value the credit dept told Citi was 6K. Not the bluebook value 10 to 12 thousand on a trade you get more. The numbers do not add up. The payoff double than what the vehicle is worth. Shame on all of you. There is a worldwide recall on this vehicle years 2013 to 2017. The recall is the coolant system, reports on the web is that they are know too catch on fire while driving over 2000 have been reported and two deaths. I will proceed with the Attorney General. Meantime I am paying for a vehicle that sits in my driveway. The resivore is leaking causing it to overheat. No one should ever have to go through the anxiety, and anquish that has caused in our lives. Sold me a Used Vehicle that was over priced and they dont want to finance on another used vehicle do to the trade in value we were informed the trade in has no value

I have been ripped off by this company.   I was overcharged for a used vehicle that has no trade-in value.  The vehicle was inspected and we were told that they can sell a vehicle for only 50 percent.  Meaning if it runs 50 percent and not over they do not have to replace anything on the vehicle.  This was after I found out I needed new bakes after 6 months in my possession.  Per Service service department management.  So the main mechanical parts to make the vehicle run is my responsibility.  So a dealership can sell me a vehicle half fixed.

I would think having half of a vehicle would put my family in danger and others on the road.  Florida Highway Department jobs it to keep our roads safe.  Driving on their there highway when a vehicle shuts down causes hazardous problems due to the negligence of a dealership selling a safe vehicle.