- Report: #1508338
Complaint Review: Samsung -
-
Author Confirmed
Why?
Samsung
United States
Phone:
800-726-7864
Web:
https://www.samsung.com/us/tvs/#waystobuy
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Samsung sold me wrong television and will not accept responsibility
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In December of 2020, I contacted Samsung customer service directly on their website because I wanted to purchase a television that was compatible with the MLB Channel. The Samsung customer service person recommended a television and assured me that it was compatible with the MLB Channel.
(I have a copy of his email))
The baseball season did not start until April so I could not test it out ahead of time. Turns out it’s not compatible, the Samsung salesperson was wrong! Now it's over the return period. I contacted Samsung and was told there's nothing they can do. I would not of purchased the television if I knew it was not compatible. Now I have a TV that is useless to me.
