- Report: #1513872
Complaint Review: Samsung -
Reported By:
JOSEPH -
Henderson, Nevada, United States
Submitted:
Updated:
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Author Confirmed
Why?
Samsung
United States
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Samsung Sold defective oven / range and did not honor warranty
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THANKSGIVING SAMSUNG RANGE / OVEN WARNING!!!
6 months ago I purchased a new Samsung Range from Lowes model #NX60T8111SS.
Two weeks ago while only using the top burner the front glass on the range exploded sending broken glass all over the kitchen. Nobody touched or bumped into the front glass. My mother said the glass started making a slow crackling noise before it suddenly exploded sending glass everywhere. My mother got a small cut on her hand and foot.
I did purchase an extended 5 year warranty which starts on the 2nd year you've had the oven. The first year is covered by the manufacturer Samsung. I contacted Samsung several times. The first few calls were to a call center in India. The Samsung representative spoke very little English and struggled comprehending the situation. After a week and not hearing back from Samsung I placed another call and requested the supervisor. The supervisor was a bit more accommodating and receptive to the fact that Thanksgiving was approaching and scheduled a expedited repair.
Last week they sent a Samsung representative to the house to inspect the stove. The Samsung representative agreed that Stove glass will be replaced and within 2-days I would be contacted by Samsung to schedule replacing the glass. After 3 days without hearing from them I contacted them again. They said I would be contacted within 2 days regarding the expedited repair. It's now been 2 weeks and nothing. No response or call back. It now looks like we will not have an oven for Thanksgiving. After doing some research I learned that this is fairly common problem with ovens and tempered glass. There is a class action lawsuit pending regarding similar situations. I would love to hear some suggestions on how to move forward.
Purchasing a Samsung range was a horrible decision and I hope others see this and won't make the same mistake.
