- Report: #1491591
Complaint Review: Samsung -
Reported By:
Joel Barnes -
Lakeville, Minnesota, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Samsung
United States
Web:
https://www.samsung.com/us/support/#contact_us_for_support
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Samsung Refused to replace item still within warranty
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Bought a Galaxy S10E 9 months ago. The included Earbuds stopped working a couple weeks ago and are still under warranty. I contacted the company to get them replaced, and they sent me an older pair (the kind included with the S8).
I contacted them again to explain, and was told numerous times over the course of three hours that these were the same earbuds (they are not). Finally after speaking with a supervisor I was told they would have someone contact me within 72 hours regarding the matter and that the correct Earbuds would be sent.
Lo and behold, no contact for over a week. Called again, was told that they couldn't do anything to help me.
1 Updates & Rebuttals
Flint
Rolla,Afghanistan
What is your problem?
#2Consumer Suggestion
Mon, February 17, 2020
So... they replaced the defective product with something similar, which is all they are required to do. They are under no obligation to replace it with the exact same model.
