- Report: #1529207
Complaint Review: Samsung - Douglas Az
Reported By:
SamsungIsCrap -
Douglas, AZ, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Samsung
303 E 16th Street D132 Douglas, 85607 Az, United States
Phone:
+1 (800) 726-7864
Web:
N/A
Categories:
Business Rating:
(1)
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Samsung Still selling products with exploding battery issues causing injury Douglas Az
I purchased an S 21+ product from Samsung. It was a cellular phone and my son-in-law recommended. I try it. Just after the "Warranty" had expired. I had a hot sensation in my front right pocket. I pulled it out and it seemed like the telephone was not fit back in its case. Upon pulling the case off, I found the back glass had been shattered, and the battery had expanded to a point that the phone no longer function. I called Samsung and they said that that was not the customer experience they wanted to have that they would take care of it but issue happened on September 10, 2023. I just received a call from Samsung after having that phone out of service for over a month , they apparently are not as concerned about customer, safety or satisfaction as they said in the earlier replies, I was told today that I would receive a zero help from Samsung and my phone would be returned to me. I would recommend buying Apple products to anyone in the future I’ve had Apple products for over 20 years and I’ve never had an issue with them. My first Samsung was an exploded battery , and after reading the reviews on Samsung here, I recognize that it is a common systemic issue with Samsung products. I would not trust them to stand behind their product. They are thieves. They are only interested in getting their product in your hand or in my pocket, and after that their concern for the customer runs out. I have been lied to by multiple representatives. I have been inconvenienced and running my business using my cell phone. I have lost data when I had to transfer it to a back up phone Samsung products are the most worthless POS products you could ever buy I would not buy any of their product again I recommend that if you were looking for a cell phone, you avoid their product like the plague, they will not stand behind it.
