- Report: #1516052
Complaint Review: Samsung - Compton CA
Reported By:
Irate Customer -
Parsippany-Troy Hills, Nj, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Samsung
18600 S Broadwick St Compton, 90220 CA, United States
Phone:
8007267864
Web:
www.samsung.com
Categories:
Business Rating:
(1)
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Samsung Lied to by Samsung Compton CA
I am writing to express my extreme dissatisfaction with. On 1/23/22 I ordered my son a phone (order#US066657466). It arrived with a cracked screen. I immediately contacted and a return was set up and a new order was placed (order#US030882238). I was told they only has an unlocked model to send me which was a different price. I was told that upon receipt of the new phone I would be given a credit of $50 for the inconvenience.
I was also told that upon return of the broken phone I would be refunded the price difference of $134.22. I am pasting the email messages I received confirming this: Jemimah Louize Lopez ( E-Commerce) Jan 26, 2022, 19:09 EST Hi Jason, Yes, we will be refunding you that $134.22 for the price difference once you already return the item. Have a great day!
Jemimah Louize Lopez ( E-Commerce) Feb 2, 2022, 14:47 EST Hi Jason, Yes, we will process it once you receive your full refund for your returned item. Have a great day! I was then informed by customer service on 2/12/22 that because it was a different model- an unlocked one- they would not be able to honor this. I will not accept this incompetence and demand that I be refunded for the price difference as i was CLEARLY promised by customer service.
I was led to believe I would be paying the same price, and now and basically being forced to pay 134.22 higher. I likely would not have accepted the new phone order had I known it would have been more expensive. I will continue to escalate this issue further if not fairly resolved as well as file complaints with all applicable regulatory agencies.
