- Report: #1490132
Complaint Review: Samsung - Cheyenne WY
Reported By:
Mike -
Cheyenne, Wyoming, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Samsung
3815 Sahler Street Cheyenne, 82009 WY, United States
Phone:
4358282954
Web:
https://help.content.samsung.com/csweb/main/main.do
Categories:
Business Rating:
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Samsung DON'T BUY SAMSUNG PRODUCTS!!! Cheyenne WY
DO NOT BUY SAMSUNG PRODUCTS!!!
We bought a new home in Oct. 2018 and asked specifically for a Samsung refrigerator model # RF263TEA which has french doors, a bottom freezer, and 2nd ice maker with an ice tub in the bottom freezer. We asked the contractor of our new house for this fridge because we had owned one previously and liked it.
The cost was added on to our house. Now we've changed our minds and wish we have accepted the fridge he originally planned! The warranty of the fridge was for a year, from manufacture date, and almost from the day the warranty ended, the bottom ice maker quit working.
For months now we've tried to track down documentation to get it repaired assuming it was still under warranty. Finally, just this week, we tracked down and was told the warranty has expired. Online research revealed that this bottom ice maker has “lots of problems”. We called Samsung customer service to learn of the expired warranty and they connected us with an “authorized repairman.”
Well, this repairman lives 2 hours away and we were called to set up the appointment and told the price. We were shocked at the price and decided to see if we couldn't fix it ourselves since it was no longer under warranty. Online we learned from a review that suggested we empty the fridge and unplug it for 24 hours.
We did that and the ice maker is working again! I suspect there is a scheme to extort customers via repairmen, and replied to the “authorized dealer” with our story and accused them of a corrupt scam. They said, “You will need a repairman in the future as these ice makers have lots of problems!” My gosh, they even admitted it!
So, I have two issues with all this: First, these refrigerators are very expensive and they should be good without ANY problems for many years. Second, they are involved in a corrupt scheme to extort customers via repair bills! So I've decided I will never buy another Samsung product. DO NOT BUY SAMSUNG PRODUCTS!
