- Report: #1490484
Complaint Review: Rollychic -
Reported By:
Stephanie -
Santa Fe, NM, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Rollychic
China
Web:
Www.rollychic.com
Categories:
Business Rating:
(0)
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Rollychic Rolly chic Fraudulent website stolen photos of other companies product. Sends fake cheap plastic unwearable boots and plays games about returns.
I ordered a pair of leather boots using a coupon code October 5, 2019 from an add seen in my google web browser. The website seemed legitimate including a 100% satisfaction guarantee. PayPal was the only payment that would go through.
When a month passed I contacted their customer service and was told they were running behind and it would be just a few more days to shipment. I asked for a refund at that point. They ignored my next five emails asking for a refund. There was no phone to call. At this point I suspected something was wrong.
I then received a message that my boots had shipped with a tracking number that did not show up as shipped. I emailed them every few days asking for a refund and received nothing back. Finally on December 16 I received the terrible product in an envelope. That should tell you the quality of the boots they weighed 13oz with the mailer.
The smell was horrible and the boots were two different sizes as well as having glue all over them. Not wearable. I contacted them and that started the crazy stuff. They responded with offers of gift cards to their website. I refused and they asked me to keep the boots and give them to a friend.
I requested a label since they were defective. They ignored my requests. I requested an address to ship back they ignored and warned me that it would be very expensive to ship them back and they would get lost in the mail and I would be out more money.
I contacted PayPal and they opened a case but time passed and finally they said I would need to mail back to get a refund at my expense. I let them know this was a large scale fraud but they did not acknowledge that. They told me no one had complained to them.
There are multiple Facebook groups with hundreds of members that have been defrayby this company. I am still waiting for a refund.
