- Report: #1519474
Complaint Review: Roku -
Reported By:
ExpectHonesty -
alden, ny, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Roku
United States
Web:
roku.com
Categories:
Business Rating:
(0)
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Roku Pre-purchase confirmation of media server accessibility - which is untrue.
Users' local media servers are alleged to be accessible using the Roku Meida Player "channel", which must be installed from the Roku "Store". This worked for a while then refused to locateteh media server on my network.
Tech support advised to reinstall the app, which I did (though no indication that this is necessary was EVER given). A couple weeks later the same issue occurs again. This timeeven a re-install won't fix. Obviously a fraudulent misrepresentation of functionality, which isn't a bug as it's obviously done on purpose to force users away from their own content to pay-content on one of their (Roku's) pay services.
The pre-purchase indication that this functionality was provided is fraudulent and deceptive. It's provided initially - through an app they control - and then later removed.
