- Report: #1495528
Complaint Review: Ricoma - Miami Florida
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Author Confirmed
Why?
Ricoma
11555 nw 124th st Miami, 33178 Florida, United States
Phone:
(305) 418-4421
Web:
www.ricoma.com
Categories:
Business Rating:
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Ricoma Ricoma USA, Ricoma Embroidery Sold me on Lies, Machine does not do what promised Miami Florida
From Day 1 I have needed this 6 head embroidery machine to work as they promised. I have worked with their tech support and they got the hats going okay, but the quality was still not as promised. When I called back in April 2019 I asked if this machine can do the quality as my Barudan, that is 10 years old. They promised me quality and speed, but I have not been able to achieve that with this 6 head Ricoma. I have had their techs tell me my timing is fine and the machine is fine, but everytime I put on a Richardson 112 the machine eats the hat, breaks needles, and shreds threads. This machine is not what they promised and there is nothing that will ever get me to buy another one or promote it.
Their CEO, Henry Ma, tried to get 3 men to intimidate me to keep quiet and get me to sidn an NDA in order to cover this all up. I will not hide and if there is ANYONE that needs help because you got a faulty machine, please reach out. Thank you!
