- Report: #1527841
Complaint Review: Republic Services - Philadelphia Pennsylvania
-
Author Not Confirmed
Why?
Republic Services
3000 Hedley St Philadelphia, 19137 Pennsylvania, United States
Phone:
215-744-2995
Web:
RepublicServices.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Republic Services Our business has used for about a year and a half, with a weekly pick up scheduled for Tuesdays. Things were going fine until about 10 days ago when we were having the sidewalk and driveway apron replaced. Philadelphia Pennsylvania
Our business has used Republic Services for about a year and a half, with a weekly pick up scheduled for Tuesdays. Things were going fine until about 10 days ago when we were having the sidewalk and driveway apron replaced. We contacted Republic Services and told them about our concrete work and advised them to used side gate to enter the property to empty the dumpster. The customer service representative said my account would be noted and the driver would be informed to use the alternate gate until the concrete work was completed. Tuesday arrived and left and Republic did not pick up the trash. I called Republic customer service again and confirmed that my account had been noted that the driver should use the alternate gate on the side, as requested and, after an apology, I was told that they would come the following day to pick up the trash. They did not come the following day and this charade - telling me they would be here either later that same day or the following day - continued from July 18th through July 29th. Every single day they claimed they would be here to pick up the trash and they did not. One day (I think it was July 25th or 26th) they did stop in front of the building, according to one of the concrete workers, but instead of turning onto Hansberry St to access the alternate gate they simply left and then had the audacity to report to the home office that they had completed service i.e. picked up our trash! We are now looking for someone to take loads of our trash to a local trash facility before we have a rodent infestation.
