- Report: #1500584
Complaint Review: Razer Computers - San Francisco California
Reported By:
Sean -
San Francisco, CA, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Razer Computers
Westfield San Francisco Centre, Space 136 865 Market Street San Francisco, 94103 California, United States
Phone:
+1 (415) 546-3136
Web:
www.razer.com
Categories:
Business Rating:
(0)
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Razer Computers Scammed me on their warranty San Francisco California
I purchased my Razer laptop on the 1/16/20 and was offered a 3 year warranty for $450, that I was told covered in-home repairs and even guaranteed I could return it on the last day of the 3rd year for a full refund, because they were that confident in their product. I purchased this warranty. It was a scam.
6 months later, it started overheating/crashing (which I had been assured could not happen with their advanced cooling system). When I called the warranty #, I was told that their portion of the warranty did not go into effect until the manufacturer's warranty had ended after a year, and that b) they only covered accidental damage. The company even accused me of fraud.
Contacting the manufacturer took over two days. Over the next month, I was given horrible advice on resetting my computer to factory defaults, downloading drivers, etc. none of which worked. They finally admitted it was a hardware problem and told me to send it in and they would fix it and send it back to me (they could not give me a time frame for the repairs, not even an estimate, and according to their forums, they have long wait times for repairs, in excess of months). I explained that I had the "EliteCare" warranty which was supposed to include sending someone out to me. They informed me that that was not covered in any of their warranties.
I said their vendor told me it was in the warranty. When I read the hard copy that had been sent to me, it detailed NOTHING of what they would cover. They guaranteed nothing. They will not do anything unless I send them my computer first, not even allow me to exchange it at the store. They have lied, defrauded me, and will not refund the warranty despite it not being what I was told. Their machine stopped working properly within 6 months of purchase. I recommend looking elsewhere for any computing needs.
1 Updates & Rebuttals
Flint
Rolla,Afghanistan
Did you read the terms and conditions?
#2Consumer Suggestion
Tue, October 13, 2020
It took me 20 seconds to find the T&Cs for the service plan you purchased, and the terms are explained pretty clearly. The plan offers accident protection and extended warranty and also provides for free shipping to the service depot. That's it. Nowhere is in-home service mentioned. You can get a prorated refund for the service plan if you cancel it. Obviously, you cannot return the laptop to the store for a full refund (that would be a ludicrous policy).
Promises from a salesman are worth exactly the paper they are written on. Make them show you the specific clauses in the contract before you sign it.
