Complaint Review: PROUD AMERICAN VANLINES LLC - FT. LAUDERDALE FL

Proud American Vanlines subsequently brokered the actual move to Vango Van Lines ("Carrier"). Shipper was not involved in the selection or approval of the Carrier nor were their qualifications to complete the move in a professional manner provided. Brokers failed to provide a list of Carriers they use on their website/advertisements as required by law. The resultant move was subject to delays, damaged/lost/stolen items and missing boxes. Boxes were opened and items removed

Shipper was 1.5 days late on the pickup after being confirmed by Proud American.

Both Broker and Carrier did not provide us with a copy of the "Your Rights And Responsibilities WhenYou Move" pamphlet and the "Ready to Move" brochure.

Law requires:

Carrier did not provide a copy of a published tariff. The Law requires that movers provide notice of the availability of the applicable sections of their tariffs for shipper's examination or have copies sent to them upon request. Sec. 375. 213

Carrier must provide an inventory of all items involved in a move, assigning each item an identification number. Sec. 375.503

Requires that a Carrier prepare a bill of lading. Sec, 375.05. When asked for a copy the "Driver said what I have no carbon copy".

Allows shippers to sign partially completed orders for service, bills of lading, at origin provided it contains all relevant shipping information except the shipment weight and any other information necessary to determine the final charges for all services performed. Sec 375.505

No weights were given:

The Carrier did not provide an opportunity for the Shipper to observe the weighing.

No initial tare weight was given when the Carrier arrived

No weight was given when partial delivery was made

I asked the mover to re-weigh the shipment and they refused. The Law requires that the shipper's waiver of the right to observe a re-weighing be in writing. Sec. 375.515

I asked Driver for the weight of load or copies of weight tickets, not provided.

The pick-up and delivery had numerous problems including:

Carrier did not notify Shipper of a delay in picking up the goods and showed up on the last possible day2-1/2 hours later than promised and did not have a big enough truck, requiring a 2nd trip to finish thepick-up.

Carrier decided to split the load and deliver one load on one day and another load four days later.

Carrier did not deliver all of the goods nor will not provide their location.

Shipper was not notified of a delay in the delivery of the goods.

When the deliveries were made the Shipper was not afforded the opportunity to sign off on each itemand to note any damages, missing items or opened boxes on the bill of lading. The bill of lading was never provided to the shipper until final sign off was made and with no time to mark it up.

Smashed items that were later found in the truck

Shipper provided 35 shipping blankets which the shipper wrapped around furniture and other items.The tags were placed on the blankets by the Carrier. The Carrier took the blankets with them with the tags so it isn't possible to correlate to the bill of lading.

None of the boxes were identified on the bill of lading beyond "box" but didn't show location or anyother notes so Shipper cannot identify what was in the missing boxes.

Items were stolen from belongings that were indicated as not to be shipped by the Carrier including, but

not limited to:

a. Watches

b. Cuff Links

c. Cash

d. Coins

Shipper has prepared a list of damaged items and opened boxes since he wasn't afforded the opportunity to mark up the bill of lading as the items were unloaded.

Carrier stopped the delivery 3 times on the first delivery therefore losing 3 of the 4 laborers that were hired via Craigslist before the delivery was complete.

We were disparaged by the movers boss to laborers on a speakerphone call

Delivery driver stated "Sam" - "We broke all your stuff."

An explanation of the problems could be the Carrier and its procedures:

Hired workers off Craigslist - Some of which were homeless, sleeping in their cars, obviously not professional movers

Driver got into verbal altercations with moving labor hired over not being paid.

Damaged several areas of both the pickup location and the delivery location

Verbally assaulted Shippers calling them liars

Smoked inside the pickup location

Left food trash, cigarette butts and other trash at the pickup and delivery locations

Hired workers off Craigslist - Some of which were homeless, sleeping in their cars, obviously not professional movers

Driver got into verbal altercations with moving labor hired over not being paid.

Damaged several areas of both the pickup location and the delivery location

Verbally assaulted Shippers calling them liars

Smoked inside the pickup location

Left food trash, cigarette butts and other trash at the pickup and delivery locations

This company is a fraud and a scam.