- Report: #1492828
Complaint Review: Pro Patches USA - South Hill Virginia
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Author Confirmed
Why?
Pro Patches USA
216 E Ferrell St # 234 South Hill, 23970 Virginia, United States
Phone:
703-634-3571
Web:
https://www.propatchesusa.com/index.php?main_page=contact_us#b
Categories:
Business Rating:
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Pro Patches USA Propatches USA MBP Sports Lettering Took Payment for Services, mailed items in for Custom Jersey Nameplates. 2.5 Months later have not received my stuff back and they wont respond to my Inquiries. South Hill Virginia
Stephen Robert Eliason Yesterday at 7:45 AM
I ordered 3 nameplates from ProPatch USA and 2 to Go Directly on a Few VTG Game Used Jerseys in my Private Collection on 1/8/2020. I was cautious about sending my items in but he seemed so prpofessional. Kevin at Pro Patches insisted I had to pay up front in order to get an order number so I could send the Jerseys into their Office.
He indicated they need to get the order ready so they are put together as soon as the Jerseys arrive. He said I would have them back in 2 weeks! I needed them for an Event and because of the lack of response and unprofessionalism I could bnot get them to return any of my voicemails or Emails. It is now 2 Months later and on February 18, 2020 I finally got a reply to one of my 10 emails that stated my Jerseys were with the seamstress and would be shipping in a few days.
That was 3 weeks ago and I have not recieved anything from them. They don't answer the phone & he wont return the numerous emails I ahve sent trying to resolve this.. The Better Business Bureau is filled with Complaint after Complaint about this Company and Kevin! They use the same excuse about Seamstress on many of the Complaints... To Date I am out $185.00 and 2 Jerseys and 3 Nameplates!!! I am really updet and the items are irreplaceable.
