- Report: #1503856
Complaint Review: Prescription Hope - Stuart FL
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Author Confirmed
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Prescription Hope
2100 SE Ocean Blvd. Suite 300 Stuart, 34996 FL, United States
Phone:
1-877-296-HOPE (4673)
Web:
https://prescriptionhope.com/?msclkid=e6cd3c6cc7e015d37f1c6393f1643f45
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Prescription Hope Charged my credit card three times for a total of $300 and never received the medication Stuart FL
In November of 2019, I applied to Prescription Hope to get insulin for my son, who is a Type 1 diabetic. It is very expensive even with insurance and my son is currently unemployed and I pay for his medications and healthcare through Obamacare. Prescription Hope advertises that all medications, regardless of the cost are only $50 for each prescription medication. My son requires 2 different kinds of insulin.
I found Prescription Hope online and applied to see if my son was eligible. I should have seen this coming. In order to complete the application, I had to put a credit card on file. I don't understand why they had to charge my card for the application. Perhaps a modest application fee would be more appropriate. They immediately charged my credit card $100.
About a month later, they charged my credit card another $100, and I then received a packet in the mail saying that my son needed to provide a letter from Medicaid to show he was denied. He is not able to provide this since he has never been on Medicaid.
Meanwhile, today is 1/13/2021, and my credit card was charged another $100, totalling $300 that has been charged to my card since November 2019 and no medication has been provided.
I called Presciption Hope just a few minutes ago and talked to their customer service. I was unable to get the name of the woman I spoke with, but she was very rude and condescending. I tried to explain to her the situation, and told her neither I nor my son could provide documentation due to him never having been on Medicaid. When she asked me to identify myself, everytime I tried to speak she talked over me and was very disrespectful.
I asked her to cancel the pending request for my son because this documentation cannot be provided, to not make any more charges to my card and also to to refund the $300 that has been charged to my credit card.
She very rudely told me that if I read the "terms and conditions" they have the right to charge my credit card until the documenation is received. Meanwhile, we have never received any medication.
All I want is for my $300 they charged to my credit card to be refunded. I learned my lesson dealing with these people. It's really sad as I am a retired senior citizen on a fixed income and am paying for medication to keep my son alive and I can't get $300 refunded to my credit card for something I never received.
