Complaint Review: PR.Business - Boca Raton Florida

The experience I had with PR.Business was extremely unprofessional and disorganized. I gave them so long to fix the lack of results. These issues extended out for months and I finally tried to cancel  I noticed that on other review sites they seem to respond by blaming it on the reviewer.  These are the facts and I have documented emails. 

Jan 2021: I signed up for an SEO package from a cold call to use with my (at the time) Real Estate website.  Feb. 2021: They sold me a bundle to include website, SEO, social media posting, and voice command.  They told me it was month to month. I paid a hefty setup fee.

Initial setup: I spent hours on the phone repeating the same information to the web team, the social media team, etc and was wondering why my business information wasn't in a file that could be accessed by each department.  They don't tell you up front that every service is an independent dept.  So much time was wasted just on setup.

I set the cancelation for my website services (prior site) for 6 weeks (March 23) and kept checking to see if my new site was ready.  Every time I called I was told it was being worked on. 

On April 6th I got an email from a web designer that she couldn't copy the verbiage from my old site because it was down (design had not been started as I was told).  I had to rewrite everything. I had sent her links to show what I was looking for and I tried to explain it and she still didn't follow instructions so I designed it in a google doc which I don't think she accessed.  This went on for a while. I also had to buy idx for real estate searches and provide links for searches. When I decided to change the contact email address to one I share with my assistant, it was only changed in one place on the site.  After still not having a live website for 3 months, I contacted CS and billing and they reversed 3 months.  Remember this part.

In June I still had no working website. I tried to call management but there is nobody higher than that who will talk to you.  If you call CS you are transferred to the dept manager. Each department has one email address so if I'm having a conversation with Tom, there is no way I can just email Tom.  

At the end of June there was a new webteam manager and he finished my site design with me on a call (Kudos to Nick).  It went live at the end of June.  In a few weeks I noticed that I had no inquiries and I called to find out what happened with the SEO. I was told it was working.  (It never worked). I was able to log in to post a blog (it's just a Wordpress site it turns out).  I could see in the back end that things weren't right.  I'm not a web professional but I noticed that, in meta tags, they used the location of a Brokerage in another state with the same name as mine.  We spoke to CS again and were told that it would be fixed.  A month later, it was not fixed and we inquired again.  On several occasions I asked about it and was told it would be fixed.

The SEO package never delivered one lead so when we would contact that dept, we were told there there were hits and we just needed to wait. The same thing happened over and over.  Not one inquiry was ever captured. A professional I had spoken to told me that it was not set up correctly.

Throughout this time, a social media department is posting on my Facebook page.  This is supposed to be a professional organization but I had to explain to this "designer" what subject matter to post, what colors, designs.  They used hashtags (good) but they didn't put anything in the posts to capture any leads.  Some posts had spelling mistakes and misinterpretation of my services.  I started to proofread everything but missed the last two which were spelling mistakes (FLOOS) and a "b" instead of an "f" in another post (which they removed, themselves).

Voice Command: Ask Alexa or Siri for a professional in the area.  I never came up when asking for a Realtor in my area or specifying the city.  After inquiring a number of times, it was explained that my specific name or company had to be mentioned.  How does anyone who is looking for a Realtor know my or my company name?  I was told that this was how they did it and that's what you get. 

In planning for 2022, I had enough of this game.  I believed things would work and allowed this waste of time and money to drag on for months, believing it would be fixed. I wrote a detailed email to Support and copied it to 2 CEOs that I found by searching.  4 days later I called the company and was told they would call me back.

Someone did call me back.  The call started with someone asking why I wanted to cancel so I assume he didn't see my email.  I explained the whole story and the rep brought up that they already reversed 3 months payment (I had no services for more than 3 months so that doesn't have anything to do with now). After 45 min of going back and forth (hold on a minute, no sorry, hold on again, no sorry) he agreed that this was terrible but the call still ended with him saying that they will not let me out of the contract.  I've already moved my url to another company that specializes in Real Estate. So, even though a key sales point was the month to month, they slipped in verbiage for a year into the contract (my fault for missing that but my agreement is to pay and theirs is to provide a working service).  THEY defaulted, not me.

The next day they sent me a link to click for a new SEO platform.  Why didn't they do that 5 months ago?  Then they charged my card again.  While most of the people are very nice; the business, itself, has no couth and does not care if it provides proper service.  The absolute worst.

I, simply, want out of this relationship and now I want my recent charge reversed.