- Report: #1483414
Complaint Review: Power Home Remodeling Group - Florida
Reported By:
Brian -
St Petersburg, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Power Home Remodeling Group
Florida, United States
Web:
https://powerhrg.com/
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Power Home Remodeling Group Power Home, Power HRG, Power Remodeling BS Product and Even Worse Customer Service Florida
When my wife and I were deciding on windows, we got quoted by several companies. Power was right in the middle for a price close to 30K for the 17 windows we wanted done. The pitchman quoted us really high and immediately gave us a 12% discount "if the installers could take pictures afterward".
Our windows were installed in March of 2019. The actual windows are of mediocre quality, about the same from what you'd get from any other install job. Nothing special.
The job was supposed to take 2 days but the crew that they sent to do the job was able to finish it in 1. Awesome, right? Nope, it was fast but careless. My 1st grade son could do a better job caulking. Absolute carelessness on the interior and exterior. I'm not just being picky either, even though I should be able to be so after spending 30k.
On install, it was noted that one of the casement windows didn’t operate properly. It was fixed on-site but should’ve been a warning.
Soon after the install, another on of the casement windows wouldn't open properly. I called Power to report the issue and was told the installers would come back out. They reported the issue with the casement window and said they'd come back out to immediately fix it after a part was delivered. That pieces delivery date has come and gone. It's now June and the window is still inoperable.
Installed in March. Currently paying for them. Not working right. Not happy at all.
I've called Power a minimum of 15 times, all of which they promise me a supervisor will call me back that day or the next. I have yet to receive a phone call or any indication that steps are being taken to fix the issue.
Decent product. Crappy installers. Lazy customer service. I will not use them again and would never recommend.
