- Report: #1527974
Complaint Review: Pigeonly.com - Nevada Las Vegas
Reported By:
Kathryn -
Concord, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pigeonly.com
PO Box 7517 Nevada, 89125 Las Vegas, United States
Phone:
1.800.323.9895
Web:
www.pigeonly.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Pigeonly.com Post Pigeonly Pigeonly charged my credit card $304.87 for one FREE letter Nevada Las Vegas
The jails in our county recently started using Pigeonly to have all inmate mail go to them. I signed up for a FREE account but had to give my bank card information because I guess they charge if you write more than one letter a month. I wrote one letter on July 7, 2023. They proceeded to charge my account $24.99, which I did not notice right away. Then on July 27 a charge for $34.99 was added. On July 31 I received 3 more charges for $34.99 each. That is when I noticed. I tried to call them but kept getting a busy signal. So I emailed them and then called my bank to reverse the charges. I then checked my email and saw that they had responded and blamed everything on their computer system. The bank told me they saw one reversal charge was being processed on August 1, but that 4 more charges (all for $34.99 each) were also processing. I had the bank put a block on my account so that Pigeonly can no longer charge me. Then I emailed them again and told them I had reported them to the U.S. Postal Service, Better Business Bureau, State Attorney General's Office, and the Credit Bureau. I received a response from them again with apologies and excuses. Then I called my bank again and found that Pigeonly had canceled the credit reversal but continued with the 4 new charges. I had to have the bank refund all of my money. This company is a total scam. Also, I had to threaten them with a lawsuit in order to get them to delete my credit card information because there is no way to do that on their website. Stay away from this company. Personally, I think that the county jails here are probably in on this little money-making scam since our court system out here is dirty.
