- Report: #1503051
Complaint Review: Philips Electronics - Andover MA
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Philips Electronics
Andover, MA, United States
Web:
http://www.philips.com
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Philips Electronics Philips Toothbrushes Philips Uses an Expiry Date on their Rechargeable Batteries Andover MA
I bought a 2-pack Sonicare rechargeable toothbrush, probably in 2014. The one I use daily stopped working the other day so I got the other brush (never used, never charged -- it was my backup) and it, too, is dead.
This tells me that Philips puts expiry dates on their batteries to force consumers to purchase a whole new toothbrush, when a $10 battery is the only thing that's required.
I now have a $200 toothbrush set that is useless, unless I buy another $50+ electric toothbrush -- that's not happening!
I contacted Philips' live chat support on their web site and it's clear even they aren't aware of the expiry issue.
This is extremely poor customer service, poor environmental standards, when they manufacture an item to specifically die on a certain date.
Caveat Emptor for Philips products that are rechargeable.
