- Report: #1496027
Complaint Review: Petlool - Orem UT
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Petlool
1373 W. 400 S. Orem, 84058 UT, United States
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Www.petlool.com
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Petlool Purchased 2 dog beds described as that fits dogs up to 150 lbs. and paid $100.89 including shipping Orem UT
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I ordered 2 dog beds described as fitting up to 150 lb. dog. My order was confirmed 5/9/2020 via email. I received one dog bed 5/26/2020 that was too small for my 88 lb. dog as well as my 70 lb. dog. I emailed a request for a customer service number to speak to a representative for replacement of appropriate sized beds or refund. I emailed again 5/28/2020 indicating that I have received no response and want full refund. A photo was requested from AMO Customer Service at [email protected] of the item received 5/29/2020. I emailed 4 photos showing that the beds were clearly to small for my dogs. Again I requested a full refund because of the inaccurate description of dog beds and still had only received one.
AMO CS then replied:
Hi, Thanks for your order and sorry to know that you are not 100% satisfied with this product, would you accept a partial refund of $2 for any inconvenience might bring to you?
Thank you.-cakeee
My reply: NO! This is completely unacceptable! I paid $100.89 for 2 large dog beds. I only received one and it is a small bed! I insist on a full refund.
AMO replied: Would you accept a partial refund of $4 for any inconvenience might bring to you? Thank you And my reply again was: NO! 100% refund acceptable only! $100.89 .
I received the 2nd bed 6/4/2020 that is the exact same size as the first. We have contacted out debt company for assistance in this issue however they are unclear they will be able to help get a refund.
" 100% Satisfaction Guaranteed!
If you don't have a positive experience we will do what it takes to make sure you are 100% satisfied with your purchase. Customer satisfaction is what we strive for!" Is listed on their webpage with dog beds.
I will send the beds to the physical address on the website and have emailed the AMO CS that they will be returned. If you have any additonal advice, please share. Thank you!
