- Report: #1527520
Complaint Review: Peloton - Nationwide
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Author Confirmed
Why?
Peloton
Nationwide, United States
Web:
onepeloton.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Peloton Price Dishonesty, Bad Customer Service Nationwide
Bought the bike for 1445 from their website. It was delivered, and two days later was on their official Peloton Store on Amazon with a Prime deal of 1145. That is a $300 difference in their own price within days of me paying. Despite having a price match protocol, they refused to adhere to it here, passing the buck to Amazon, despite it being sold on their official store page. They have a 100% refund policy and would rather I force them to spend more time and money coming to pick up the return, only for me to reorder for the lower price, than just matching the price. This was a dishonest and frustrating first experience with a company I had only just began to interact with.
