- Report: #1479524
Complaint Review: Nutrisystems - Fort Washington Pennsylvania
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Author Confirmed
Why?
Nutrisystems
600 Office Center Drive Fort Washington, 19034 Pennsylvania, United States
Phone:
(800) 585-5483
Web:
www.nutrisystems.com
Categories:
Business Rating:
(0)
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Nutrisystems screwed up on an order of food to me. Even though the order was no longer needed, they refused a refund. They agreed to replace, even though the order would no longer be needed. Fort Washington Pennsylvania
i purchased packages from Nutrisystems, which offer diet programs. They were to ship me various food, much of it was to be frozen in a styrophome container. When it arrived, it was thawed out and some of the food had spilled. I called Nutrisystems customer service. It took me around 40 minutes to get through.
On one call, i got a recording. it suggested i leave my name and number, and they would call back. They never did. I tried to access them via their chat. I was not able to. When I finally did reach a rep, he was not helpful. The food was being delivered at a location that i would be at for just a few days.
I asked if they could replace the food and get it to me via Fedex express so that I could have it in a day or two. The rep said no. They would not expedite for me. I then said that the order would do me no good at all, and I would just cancel and get my money back. The rep said no. That wasnt one of my options.
My only option was that they replace the food, which, in this case, did me no good because I would not be at this location by the time the food arrived. The rep advised that I didnt have any other options. I expressed disgust and then told him that I would need to now cancel my entire subscription with Nutrisystems, as I thought that their tactics were not honorable.
The rep advised that this was not an option either. I would be charged a cancellation fee of nearly $200 if I elected to cancel before my next order. I explained that I just did not want to deal with a company that did business in this fashion.
The rep said that he understood very well, and that I would have a choice: either buy a $300 additional order to avoid the cancellation fee. At that point, I had no choice but to accept the replacement order, even though it was no longer needed and to take the $300 order in order to avoid the cancellation fee. Not only are Nutrisystems tactics immoral, but it is very clear that they could care less about the consumer.
