- Report: #1523987
Complaint Review: Nobilis Group and Dent Guard - Irving TX
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Author Confirmed
Why?
Nobilis Group and Dent Guard
5100 N. O'Connor Blvd., Suite 200 Irving, 75039 TX, United States
Phone:
214) 393-2200
Web:
https://nobilisgroup.com/
Categories:
Business Rating:
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Nobilis Group and Dent Guard are two companies that partner with one another both companies knowingly charged me for two of the same contract agreements. This company charged me $1299 and $629 for absolutely nothing. They failed to act on repairs. I have pictures that show they violated my agreement. I believe this company has been doing this to consumers for years. On top of their negligence they think they did me a service after all those years. I lost $1299 from the contract which they say they charged me for. Not to mention the damages I had to have repaired out of pocket. These two companies should not be in service because as the reviews have stated on Better Business Bureau by other consumers they have failed time and agian to repair dents to vehicles. Irving TX
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Hello to all consumers who want a protection plan to there vehicle. I would adivse against especially with these two compaines i mentioned. The company names are Nobilis Group and Dent Guard. On or about Feb. 2015, July.2015, Nov. 2015, Nov.2016, Dec. 2018 and Dec. 2019 the following unfair or deceptive act occurred: On these following dates when the business failed to comply to my service complaints. On each occasion I asked the company to file a service repair. The images I have show damage to my car that should have been covered under my agreement but was never repaired by the business. The business used deceptive language and pricing in the contract agreement. I was charged with a similar contract that had a different price. The contract agreement prices were for $634 and $1299. Dent Zone should have been made aware of this but they failed to comply with any of my repairs or the contract price. The contract agreement stated “We DO NOT GUARANTEE THAT PERFORMANCE OF THE PDR PROCESS WILL WORK IN EVERY CASE. We ARE NOT LIABLE OR RESPONSIBLE FOR DAMAGE TO PAINT DURING PDR PROCESS BECAUSE DAMAGE TO PAINT AFTER THE PDR PROCESS INDICATES THAT THE PAINT WAS COMPROMISED OR DAMAGED PRIOR TO THE PDR PROCESS.” As stated the PDR process does not guarantee that the process will be 100% successful. The agreement I purchased should have guaranteed repairs within the contract. The contract was dishonest.
Also, the contract said “Our technician determines, in his/her own discretion that the damage cannot be repaired using PDR.” In both cases the customer has no decision in the manner if the damage will be repaired or not. The contract is completely deceptive in convincing the customer to repair minor dents or dings. The customer has no final say into whether the damages will be properly repaired or not. The repairs are determined by the discretion of the technician. The business used language in the contract to deny my claims for repairs. I believe there was unfair and deceptive practicing declared by Section 2 of Chapter 93A in this contract. The business used deceptive pricing, price reduction, language, failure to file repairs. The wording on the policy was disingenuous. The business was misleading and deceptive about the product coverage. The business provided poor service and unfair business practices. Furthermore, as I stated above here this business is associated with false practices. I believe other consumers should be wary of companies like this and not make the mistake I made.
1 Updates & Rebuttals
Karl
Highlands Ranch,United States
DECEPTION POEM
#2Consumer Comment
Wed, January 18, 2023
Is available at this site. Just type in 686842 and it appears in Consumer Comment #10 at Ripoff Report #686842.
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