- Report: #1507236
Complaint Review: New South Windows of Florida - Jacksonville Florida
Reported By:
Susan -
Fernandina Beach, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
New South Windows of Florida
8590 Phillips Hwy Jacksonville, 32256 Florida, United States
Phone:
904-717-5400
Web:
newsouthwindow.com
Categories:
Business Rating:
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New South Windows of Florida Zachary Stone, production manager New South Window Solutions will not finish our job installation. Jacksonville Florida
We ordered new windows and doors for our home in July 2020. Due to 'COVID' issues production was delayed (understandable) and installation took place December 30th, 2020. At that time 2 windows, a garage screen and a sliding glass door screen were not on the original order (even after a second New South employee came to measure again and make sure the order was correct) and needed to be placed on a 'rush' order. We were told it would be a couple of weeks for the windows & screens to come in.
The 2 weeks turned into 2 1/2 months (March 16, 2021) before the rest of the installation took place.
Upon installation of the missing windows it was discovered the wrong size screen for the sliding door was placed on the truck for delivery. We were again told it would take a couple of weeks for the order to be delivered.
It is now April 20, 2021 and after numerous phone calls to Zach, the production manager we are still without a screen for our slider. The latest information today was, "I am hoping it is on the truck delivery we will get tomorrow." A production manager that apparently has no clue what is going to be delivered or when & doesn't follow through with promises to find out delivery information & call by April 19th. We have heard the same excuses of "I will try to do better" & a 2 week timeframe for delivery now since December 2020. We just want to have this completely paid for job since December 2020 finished & completed.
