Complaint Review: NET10 wireless service wrongful termination -

 A representative of the parent company of NET10, Tracphone, contacted me to work out a compromise for the wrongful termination of service. I was not given all that I had paid for in advance but I settled for what was offered. I would like to thank Ripoffreport for their help in resolving this contract dispute.

Hi William,   This is Cristy from NET10 Wireless. We understand where you're coming from and sincerely apologize for any inconvenience this issue has caused you. We do not want our customers to encounter issues about the services we offer. You've mentioned previously that you have another phone that which you want to transfer your service, we will check on it and see if it is compatible with the service.

Also, with regard to the network upgrade (VoLTE), we have tailored special offers for the affected customers in hopes of building long-term loyalty. We know that you've already contacted us to resolve this issue. However, we aim to provide you the best possible service and rectify this issue as early as possible.

Allow us to have another opportunity to take a closer look into your account and further investigate so we can provide you with a concrete resolution.   Please copy this link http://bit.ly/2lHoBuo and paste it on a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We appreciate your business with us and certainly want to keep you as one of our valued customers. Rest assured that we will do our best to rectify this issue. Thank you.

 Contacted NET10 customer service once again and was informed again that no refund of my $ 527.25 that was prepaid for service will be returned in any way, shape, or form. My money was stolen by this company for no reason other than greed.

If I contracted with them to paint their office building and collected payment in advance, then arrived the next day only to announce that I had upgraded my talent and would only be painting portraits from hence forth, and no refunds would be forthcoming.

I am sure they would be demanding their hard earned money back. I shall carry on the hunt for justice in the courts.

 Hi, This is Cristy from NET10 Wireless. We have noticed your post through this channel and apologize for any inconvenience you've encountered with the service. This is never the way we want you or any of our customers to experience.

The major carriers are continually improving their networks, and we need to migrate all customers currently using (or plan to use) non-VoLTE devices. With a new VoLTE device, you will experience high definition voice calls, use of voice and data simultaneously, faster call connection and more.

Our system may have identified that your current phone does not have the VoLTE capability. We have been sending out notifications to our customers that will be affected with this network change. Affected customers will begin to experience:

• Dropped calls. • One to two bars of signal strength. • Poor voice quality. • Slower data connection speeds. • Apps not functioning properly. Let us take a closer look into your account and see what options might be available for you. We're here to help and would want your issue to be rectified as soon as possible.

To better assist you, please contact us back via this chat link http://bit.ly/2lHoBuo or text CHAT to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We look forward to working with you. Thank you.