- Report: #1480488
Complaint Review: Nectar Sleep -
Reported By:
Melissa -
Stone Mountain, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Nectar Sleep
United States
Web:
https://www.nectarsleep.com/
Categories:
Business Rating:
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Nectar Sleep Nectar Mattress Horrible Return Policy
Buyer Beware. The Nectar Sleep website offers a 365 trial period. The generous period is so you will keep the mattress you bought that is horrible for you. I just bought one. I have degenerative disc disease and sciatica. I slept on several memory foam mattresses comfortably and painfree so decided to buy one. After researching and also finding that they are all made by 2 manufacturers, I bought one that was firm which I needed.
3/4 nights I slept on it, I had back and shoulder pain. So on day 4, I call to return it. The information they told me is available on the website, but I didn't read that this will how it HAD to be. First, you must keep the mattress 30 days because THEY say it take 30 days to adjust to a enw mattress. I have a back injury, I'm not going to sleep on something for 30 days that is aggravating that injury.
Only after 30 days can you start the return process. But I must take pictures to demostrate it's not damaged, then I must work with Nectar has to find somewhere to donate the mattress, then send them a receipt of donation, and only after then can you get a refund. This is ridiculous. I have to now wait up to 2 months to find a better mattress. Needing a new mattress isn't a whim.
Yours causes me pain so now I can't get that pain fixed because you are holding my money and won't take back your merchandise. Your return policy is designed to discourage returns. Then you BRAG about how many mattresses you donate. I'm not in the donation business. I'm trying to purchase and do not appreciate being dragged into your business model.
I will update this post as I go through this ridiculous odyssey which starts today as I photograph and pack up this mushy mattress.
