- Report: #1485489
Complaint Review: Nectar Sleep Mattresses - San Mateo CA
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Nectar Sleep Mattresses
San Mateo, CA, United States
Web:
https://www.nectarsleep.com/
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Nectar Sleep Mattresses Nectar DO NOT BUY FROM NECTAR - THEY WILL RIP YOU OFF San Mateo CA
We experienced numerous issues with Nectars Customer Service. They advertise a 365 day window to trial the mattress then give you lines of excuses on why you can't return it.
They first excuse was; you haven't used it long enough, they it was your trial doesn't end for a year - make your payments and we will refund you at the year mark (Like who would ever agree to this). I simply wanted to return the mattress.
I finally got the RMA to return it and waited 7-10 business days for Affirm to receive my credit. At the 21 day mark Affirm started sending me notices that my payments for the Nectar mattress were in default. After explaining to Affirm several times via email and over the phone, I was forced to initiate a three-way conference call with both Nectar and Affirm so they could discuss why I had not been credited.
Nectar admitted to Affirm (while I was on the line) that someone on their end "messed up" and never processed the return. Errors like this prove Nectar does not have the ability to treat their customers with respect.
Had I not followed up with them, my payments would have gone into collections and my credit would have been damaged. All because Nectar "Messed Up". Unacceptable! On top of that. They are still attempting to charge me $10.49 recycling fee - that is definitely not part of the conditions I have in the agreement. What a joke!
