• Report:  #1530028

Complaint Review: NATIONAL TREE COMPANY - Cranford NJ

Reported By:
MIKE - CHANDLER, AZ, United States

2 Commerce Dr. Cranford, 07016 NJ, United States
(908) 709-4141
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My email to customer service -

Just wanted to share with you my disappointment regarding a recent order I placed with your company.  I thought ordering the tree directly from your company would have ensured a quality item and service but sadly I was very displeased.


On November 28 I placed my order through your website in which the money was withdrawn from my bank account.

Nov 30 an email was sent out from your company, a person named Chris, thanking me for my purchase.  That same day I sent out an email asking when my order would be shipped out but there was no reply.

Sent out a 2nd email on December 01 and again, no reply.

December 03 an email was received from NTC stating my November 28 order was cancelled due to lack of stock.

*** END ***

I understand this is a busy time of year for your company but if there was a lack of stock, why was not I informed immediately or your website reflected this in real-time?  In all honesty, I do not feel confident ordering anything from your company again.


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