- Report: #1502221
Complaint Review: MWAVE.COM.AU - Lidcombe NSW
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Author Confirmed
Why?
MWAVE.COM.AU
Unit B1, 3-29 Birnie Avenue , Lidcombe, 2141 NSW, Australia
Phone:
Temporarily Closed
Web:
MWAVE.COM.AU
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MWAVE.COM.AU Supplied a cheaper model and now refuses to refund purchase prise of $449.00 Lidcombe NSW
Report Attachments
cOPY OF MESSAGES WITH mWAVE
Australia Post receipt for returned item
Beware of fraud by mwave.com.au
Do not trust MWAVE.COM.AU as they will cheat and send you a cheap item which costs $150 less then what was ordered.
In October I purchased a Samsung 860 Evo 2TB 2.5" SSD for $449. When I attempted to get the Samsung rebate I found out that I had received a cheap model SSD. This was verified by the serial number that it was a Samsung MU-PC2T0R costing only 299.00.
The return of the unit on the 7/9/2020 has been confirmed by Joshua McKenzie,Return Service and Aftersales Support Manager with the following statement: "AusPost tracking is far from perfect, we have checked and verified the unit should be with us according to their system." The it goes on: "We physically do not have this unit. We receive hundreds of products via mail for return daily yet are not behind in receiving these items and are certainly not still processing items from September.
Once this unit is found we will proceed the refund immediately and can fully understand your frustration with this unit. Please rest assured this unit will be refunded regardless, we just need to track this item before releasing funds as this is a significant loss for any company of our size which must be justified. This job is now being treated with the highest priority possible.
On the 3/11/2020 Mwave wrote: "Dear ALBERT, Thank you for your reply, If you can please send the unit to back to us and as we have promised stated in our earlier reply "Once this unit is found we will proceed with the refund immediately".
So no refund, just cheated out of $449.00.
