- Report: #1476858
Complaint Review: Monster Transmission & Performance - Brooksville Florida
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Monster Transmission & Performance
19370 Oliver St Brooksville, 34601 Florida, United States
Phone:
8007080087
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Monster Transmission & Performance Does NOT honor WOWanty Brooksville Florida
I purchased a transmission & torque converter from Monster Transmission in 8/2016 for my 2006 Ford Crown Victoria, Police Interceptor model. They (seemed) to have the best warranty for this model, 3yr, 100% replacement, no finger pointing, no questions. They were very enthusiastic & BACK it.
I had Lee County Transmission (They have been nothing but wonderful) pull & ship mine to monster & then install the replacement. I paid Monster $2443+$360 shipping. With all of their "custom" building & testing, ity was more than 6wks before Lee County received the replacment.
When the tranny failed in 12/2018, I spoke to Joy & was told that it was a "good thing" that I had the old WOWanty as it would totally be covered. All I had to do, was pay $360 to have the tranny shipped back to them & they would send a replacement. Lee County Transmission shipped it to monster the first week of 1/2019. Chris called my son & informed him that they had voided my warranty for:
1) water in the bottom of the case (which Chris blamed on Lee County) &
2) the WOWanty has a clause that you must provide them with written proof that every 24mos. or 24,000 miles, the transmission & torque converter must be serviced using the Monster Service Kit, available for $350.
At that point, I had no trust in Monster & went to the local Ford dealer & spent $2200 for a rebuilt tranny & $780 to Lee County Transmission for installation.
I'm an RN, retired on disability so funds are very tight. I'm not racing this car around although it was >24mos., it was <12,000 miles. Both my son & I have spoken to Joy, Marcus & Chris who apparently just shrug their shoulders & couldn't care less. I can't tell you how much it cost me while the car was down & I had to use buses, Uber & had friends help me to get shopping & to appointments.
Both my son & I have spoken to Joy, Marcus & Chris on many occasions & they apparently shrug their shoulders & couldn't care less about no questions, no finger pointing. Their WOWanty is completely meaningless & they're not honorable business people.
