Complaint Review: MIRACLE EAR - GREGG OLSEN DEBBIE OLSEN AND MIKE OLSEN - Eagle IDAHO

*** MIRACLE EAR HAS ADMITTED (IN WRITING) TO KNOWINGLY VIOLATING HIPAA LAWS OF IT'S PATIENT***

***BUYER BEWARE - DON'T DO BUSINESS WITH MIRACLE EAR, AMPLIFON, GREGG OLSEN AND DEBBIE OLSEN! GOOGLE AND RESEARCH THE NUMEROUS COMPLAINTS AGAINST THESE COMPANIES AND INDIVIDUALS***

Gregg Olsen, Debbie Olsen, and Mike Olsen are based in Eagle Idaho, and they own a company called Health Services Bay Area, LLC. - "doing business as" Miracle Ear. They own several Miracle Ear stores, one of which is located in Cupertino, California. 

Approximately one month ago, during a detailed phone conversation with Rachell Rato (Office Manager of Miracle Ear - Cupertino, California); Rachell Rato released Personal Health Information (PHI) to a party WITHOUT having the REQUIRED HIPAA Authorization Form on file (this is the LAW and they broke the LAW).

To add insult to injury, additional evidence in this matter reveals the original Purchase Agreement lacks at a minimum, and in pertinent part - the required signature(s) of the customer, required dates, required accept/decline of Supplemental Warranty, and the required signature(s) of Health Services Bay Area, LLC (d.b.a., Miracle-Ear) consultant(s)/employee(s). This is not a valid contract.

A refund for the defective hearing aids was requested within the 45 day required timeframe (by law), and Health Services Bay Area, LLC (d.b.a., Miracle-Ear) refused the return, as well as the refund request. Health Services Bay Area, LLC (d.b.a., Miracle-Ear) refused the return within the 45 days and stated that we must keep them for 6 months or more and until such time that the device(s) would likely work properly. 

We have made every reasonable attempt (in writing and by phone) to resolve this matter directly with Health Services Bay Area, LLC (d.b.a., Miracle-Ear) AND AMPLIFON, and they simply offered for us to keep the defective hearing aids, sell them on the open market, or "...wait until the health insurance resets and purchase new hearing aids..." from them Health Services Bay Area, LLC (d.b.a., Miracle-Ear).

Health Services Bay Area, LLC (d.b.a., Miracle-Ear) has acted illegally, unethically, and immorally in this case.

Miracle Ear is owned by its parent company Amplifon. There are NUMEROUS complaints filed against Amplifon/Miracle Ear located on the Consumer Affairs Website, many of which are similar to this complaint.

Many ELDERLY people who need assistance with their hearing loss are being taken advantage of by Gregg Olsen, Debbie Olsen, Mike Olsen, and Miracle Ear/Amplifon; and this needs to stop.

Evidence supports that Gregg Olsen, Debbie Olsen, and Mike Olsen are at a minimum, breaking HIPAA Laws, and are also inappropriately and illegally denying their customer's the rights afforded under the California 45 day return policy.

Amplifon, Miracle Ear, Gregg Olsen, and Debbie Olsen need to be made accountable for breaking the law and for capitalizing on the misfortune of NUMEROUS elderly people.

We have been very reasonable in our request to resolve this matter directly with Gregg Olsen and Mike Olsen. We have put forth an extremely reasonable offer to refund less. than half of the total purchase cost. In exchange, we would return the defective hearing aids to them directly. As of the drafting of this review 4/6/2019, Gregg Olsen has refused to accept this offer and in turn, suggested we wait until the insurance company resets the deductible and then purchase new devices from them again - simply a LUDICROUS and possibly illegal settlement offer on Gregg Olsen's part.

***BUYER BEWARE - DON'T DO BUSINESS WITH MIRACLE EAR, AMPLIFON, GREGG OLSEN AND DEBBIE OLSEN! GOOGLE AND RESEARCH THE NUMEROUS COMPLAINTS AGAINST THESE COMPANIES AND INDIVIDUALS***

https://www.nbcbayarea.com/news/local/Consumers-Hearing-Aid-Company-Deaf-to-9K-Refund-Request-407153655.html