- Report: #1502967
Complaint Review: Midea America Corp - Parsippany New Jersey
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Midea America Corp
5 Sylvan Way Ste 100 Parsippany, 07054-3813 New Jersey, United States
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Midea America Corp Washing Machine Parsippany New Jersey
MIdea USA put a product out that was shoddy at best. I purchased the 5.2 Cu. Ft. Front Load Washer with Steam, Item #1913621 in August, 2020. The washer stopped working in November, 2020. I found a service bulletin that showed that the error I received on my washer was calling for a replacement for the motor and inverter. The washer was still under warranty and I contacted the warranty to handle it. The customer service agent took the information wrong and indicated it was a dryer but did not tell me as the customer. Instead I had to find out via the repair company who they hired the first time. As it was not the dryer and they had not gotten the proper information, the repair could not be completed.
After scheduling with the repair company to come back out and correct the problem, I received a call the night before that stated the warranty company had contacted Midea and Midea had cancelled all service for the washer. They indicated they had to do this so they could correct the ticket. Now I had to wait for a new repair company to contact me. That repair company came out and the guy pushed buttons for an hour and said, "yep! Broken," and said it was a door lock issue. Again, we contact Midea. They order the part and contact ANOTHER repair company. The night before that repair the repair company calls. No part came in AND it is backordered. Call Midea again. Part will be available 8 December 2020. Today it is 8 December 2020 and no part. No idea where part is. We can process exchange. Please send all documents you have over to this address and wait for customer service to get back.
Now I have to wait another lord knows how many weeks to get my washer fixed. I am FURIOUS and I want this company to do the right thing and fix my washer or THEY do the legwork to get this d**n machine out of my house and replaced.
