Complaint Review: Mid-Atlantic Waterproofing of Maryland - Columbia Maryland

On July 27, 2015, Mid-Atlantic Waterproofing of MD, Inc., MHIC License No. 28758 gave us an estimate to install a Mida Pressure Relief System and water management system in our basement which was supposed to stop the see page we were experiencing in our basement. The seepage was causing mold and mildew issues.

We called our homeowners insurance to see if a system like this was covered, it wasn’t so my husband and I paid for the installation of the system (total cost of $13,999.00). We signed the agreement along with John Enciu (License # 104355) on July 27, 2015. The installation was completed on August 31, 2015. The system included the installation of two sump pumps and came with a warranty for the entire period in which owner holds title to the property.

Paragraph IV of the Service Warranty explicitly states “If seepage occurs in the areas covered by this Warranty, Owner shall first determine whether the sump pump is functioning. If the sump pump is functioning, Owner shall call Contractor immediately. If Contractor deems it necessary, Contractor will dispatch a service representative to the Premises to determine if additional service is required. If additional service is required, Contractor will perform such services as soon as practicable under the circumstances.”

Upon noticing the return of mold and mildew in the basement in March 2019, I called Mid-Atlantic Waterproofing to request a service technician come out to assess the problem. I was given an appointment for March 19th which was rescheduled to April 16th. The April 16th appointment was rescheduled to May 7th. On May 6th Mid-Atlantic called to reschedule the May 7th appointment to May 16th.

My husband asked why the appointment kept getting rescheduled, the answer was the senior technicians were out in training so no one was available to come out. A service technician (Henry) showed up on May 14th (two days before the appointment). Henry informed my husband that he had never seen this before. He checked to ensure the sump pumps were working properly and did a walk around of the outside of the house.

He said the sump pumps were working properly and the drainage outside of the house looked fine. Due to being unable to see all of the weep holes, Henry asked that some of the wood be removed then call the company for someone to come out and ensure we had enough weep holes. My husband removed the wood and I called to schedule a follow-up appointment on May 28th. I was given an appointment for May 30th, however, on May 29th the company called and re-scheduled for June 27th.

Not being satisfied with having to wait yet another month, my husband called on May 30th and asked to speak to a manager. A lady by the name of Arizona gave my husband the name of the Production Manager, Debbie. My husband spoke to Debbie on May 30th and expressed his dissatisfaction with having to wait another month, her response was they are down five engineers and if an appointment became available before June 27th, someone would call us.

It is now June 8th and we haven’t heard anything else. Our fear is that on June 26th the company will call to reschedule yet again since this seems to be their track record.

We have pictures from 2015 (before the system was installed) and pictures from the current condition in 2019. The damage appears to be worse now than in 2015.

What alternatives do we have to remedy this situation since Mid-Atlantic Waterproofing has been, for the most part, non-responsive and is not honoring their warranty?