• Report:  #1530158

Complaint Review: MaxAI.me - Santa Clara California

Reported By:
Anoymous7729 - Nashville, Tennessee, United States

Santa Clara, California, United States
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On December 4, 2023, I purchased a subscription for $19/month from MaxAI.me, utilizing my “subscription” email address. The transaction was charged to my credit card. The primary issues revolve around (1) MaxAI.me’s failure to deliver the security codes required to access the services; (2) and the lack of responsiveness from MaxAI.me's customer service, and (3) my request to change my “subscription” email address to the destination passthru email address.


My Issues are as Follows:

Security Code Delivery: Despite repeated attempts, security codes necessary for accessing MaxAI.me have not been consistently delivered to the “subscription” email address. This has resulted in a frustrating and unreliable user experience.


Communication Difficulties: Efforts to communicate these issues with MaxAI.me through the provided email address ([email protected]) have proven futile. The automated response received upon sign-up is from a no-reply address, preventing any meaningful communication.


Lack of Phone Support: MaxAI.me does not provide a public phone number for customer inquiries. This lack of direct communication channels exacerbates the difficulty in resolving issues promptly.



Resolution Attempts: I have made multiple attempts to address these concerns directly with MaxAI.me, outlining the issues and requesting assistance. Unfortunately, there has been no meaningful response or resolution.

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