- Report: #1516554
Complaint Review: Because Market -
Reported By:
Lynda -
Palm Bay, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Because Market
Philippines
Phone:
877-745-6387
Web:
becausemarket.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Because Market Wellness With Because Market (how they appear on Facebook) I Canceled In Time; They Shipped It Anyway
This company makes personal pads for women with light to severe urinary incontinence. I took the trial and found I just don't care for their product...their pad was just too much pad for me.
They give you a short timeframe to cancel. They also send a welcoming email with "if you have any questions," etc. I responded to their email in ample time to cancel. I know they got it because they responded the next day with an offer to let me try a thinner pad for 99 cents, which was nice, but there are other brands I like more, so I ignored it...because it specifically said "let us know if you want to try the other pad."
Today I got an email advising me my March shipment was on the way and they charged me for it. I immediately responded and the answer I got back was mind-boggling. Turns out I didn't cancel right. They want you to cancel by text, which is not much of a permanent record, and by the way they failed to mention that in their welcome email. Contacting customer service by email...which IS a permanent record and I did save mine...apparently isn't good enough, because as far as they're concerned, I still have an active account!
