- Report: #1498443
Complaint Review: MagicJack - West Palm Beach Florida
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Author Confirmed
Why?
MagicJack
931 Village Blvd – Ste 905 Box No. 386 West Palm Beach, 33409 Florida, United States
Phone:
1-800-magic-jack
Web:
www.magicjack.com
Categories:
Business Rating:
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MagicJack failed to include apartment # when they shipped item & refuse to give new tracking # West Palm Beach Florida
On 07/28/2020 I had ordered a MagicJack home device on their website. I got an order confirmation and order # from MagicJack after I had placed the order. They also provided me a tracking #. The MagicJack Home device had came to my local post office on Saturday, 08/01/2020. According to my tracking information, it was sent back to the sender for insuffient address. When I had went to my local post office on 08/03/2020 the supervisor had showed me a picture of the item.
It had my address on it except my apartment # was not on the item. I do not know why did MagicJack fail to include my apartment # when they had shipped me the device because I had included the apartment # in it when I had placed my order on their website. When MagicJack had sent me an order confirmation, my apartment # was included in my address too. I had called MagicJack about this issue. The customer service representative had told me that I should get the item by 08/07/2020 and my tracking # is still the same.
I had noticed that information with that same tracking # showed the item was in Jackson, MS & now have been in Grenada, MS for these past 3 days. When I had called USPS today on 08/05/2020, they had told me that the reason why the item have been was sent to Jackson, MS and have been in Grenada, MS for these past few days is because it is in the process of being sent back to the sender. When I had told USPS that they said my tracking # is still the same and I should receive the item on 08/07/2020, USPS had told me that tracking # is not the same because they always send the item back to senders with an insufficent address.
USPS told me that the sender would have to provide me a brand new tracking #. I just called MagicJack back today on 08/05/2020. They had told me that I should get my item by 08/07/2020 (10 days). It have my apartment # on it. After I had told her what USPS stated about all of this & that I need a new tracking #. She had something like she cannot provide it or help me with it. She had sent my call to another department.
I repeated all of this information to the other customer service representative. When I had asked her for a new tracking #, she had hung up on me. They need to refund my $67.21 or at least provide me a new tracking # & hurry up and give my MagicJack home device. I really need it.
