- Report: #1517582
Complaint Review: lowes - topeka KS
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Author Confirmed
Why?
lowes
1621 SW Arvonia Pl, topeka, 66615 KS, United States
Phone:
7852303836
Web:
https://www.lowes.com/
Categories:
Business Rating:
(1)
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lowes Paid Lowes Topeka in Full for bath remodel, quartz countertops etc.. 9/2021. STILL never finished job!!! topeka KS
Paid lowes in full on 09 /2021 for bath remodel; sinks, faucets, 2 countertops,, of which the large 82'' is the outstanding problem. The job got put on hold twice due to Lowes , the second time they lost my 82 " top, they had shipped it to the wrong store. They finally found it and the contractor came to install everything in Dec. 2021.
During install it was discovered the two quartz side pieces were damaged and not cut to the correct size.. These pieces were necessary since the countertop wasnt finished on the sides, due to the side pieces which would be hiding the side edges. The contractor called lowes install immediately, I followed up the following day and Lowes topeka told me they were on it. Jan, feb, march I was given a crazy run around...
july i lodged a complaint with Lowes corporate. They said they'd give me my$400 install fee back but wouldn't not be replacing the sides, they said I could do that, (i can't), they said they don't carry the quartz pattery anymore (they do), and they said they fulfilled their obligation by delivering and setting the 82'" countertop. I explained that the top was unfinshed on the sides bc it was made for the side pieces to be placed on top; therefore, the sides are jagged and too far from the wall to finish with tile or caulk. Lowes would not budge.
In july 2021 i went back to my local store with phots of the unfinshed, fully paid for vanity...and i sat in the countertop section, until the store manager agreed to help me. They said they can't continue with a replacement through my original order because Lowes corporate customer care had put a freeze on the order since it had been elevate to a complaint. i told the guys at the store if they could just forget the redtape replacement paperwork, if they could just get the 2 pieces , i would install them myself! These are not expensive they are approx 30$ each! They said they would use petty cash and get 2. well, 9 months later and they can't get them. if they can't get them , and they're in the countertop dept with lots of contacts, How am I supposed to find these?
This is a big super store, just crushing me. They could afford to do the right things, but are too big to care.
my countertop sits unfinished, all $1300 of it, with a sticker still on it,and the side jagged with a gap between it and the wall.
can you help please/?
