- Report: #1476350
Complaint Review: Livsmile - Guangzhou Guangdong
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Author Confirmed
Why?
Livsmile
5th floor, Block A, XiaMao Commercial plaza, Baiyun District Guangzhou, 510410 Guangdong, China
Web:
www.livsmile.com
Categories:
Business Rating:
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Livsmile Items that I purchased are not as described. Two out of six items never arrived. They refuse to refund. Guangzhou Guangdong
I purchase 6 items. The shipping time was promised as 5-10 business days. Two months later I get three items. All with the wrong size and horrible quality. A couple of weeks later I receive one more items that is a wrong size as well.
Two items never received. I contacted the company and asked to cancel the last two items and explained that the items I received were not what was describes and nothing fits. Asked for a refund. They refused.
I paid with Paypal so I opened a claim on Paypal.
Now the company wants me to ship items back at my own expense. On the website, there is nothing that says that customer is responsible for return shipping. And why a customer is responsible if they send horrible quality products.
I will be happy to return the items as soon as they provide a shipping label.
Besides on the facebook page, there are a lot of people complaining that they send the products back but still never received a refund.
This company is a total scam. I would like to report them.
