- Report: #1496067
Complaint Review: LG -
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Author Confirmed
Why?
LG
United States
Phone:
800-243-0000
Web:
www.lg.com/us
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LG LG Refuses to uphold their Warrantied AC Unit
I bought a LG portable AC unit on June 4, 2019. It was not cheap! By January the unit was not working. I contacted the company and they scheduled a service request for repair. No one called, came out or followed up. It was not so hot so I too did not follow up as the unit was not being used. In April I started reaching out again. TO DATE, the unit still does not work and has not been repaired and they refuse to replace it. I believe they intentionally ran out the time for the warranty so they didn't have to deal with it. I have suffered immensely as it has been in the upper 90's every day with no reprieve!
After repeated attempts of calling, live chatting on their site, emailing and calling I FINALLY got a servie appointment for May 11. (I was already angry that it had been more than 30 days and they still made me wait another week but ok, late is better than never). Lawrence Baker showed up and stayed for maybe 5 minutes, did not listen to a single word about the problems I had had and the troubleshooting results. He deemed it a maintenance problem and threw his hands up in the air and left. He literally couldn't get out of here fast enough and did not care about fixing the unit at all. I was in tears, literally. Living like this has been unbearable! I did the maintenance he requested in less than 12 hours and have provided proof of such to LG directly. They have acknowledged receipt of those photos. The maintenance actually made the problem worse, not better!
LG then scheduled another appointment for service with of course another week long wait time. The business day before at 5:00 PM Lawrence Baker cancelled the appointment without communication of any kind (didn't bother to ask if the maintenance was completed or not ....) I asked LG to make a new appointment with a different repair technician, they said they would. I have received emails about 2 additional appointments - both with week long wait times and both cancelled on the business afternoon before the appointment.
LG's handling of this situation is completely unacceptable. No one should give this company any additional money, that is the only one places like this change. I will never buy another LG product as they were given more than enough time to make this situation right and have chosen not to. I believe they continued to not provide the proper service as to run out the warranty time. They have stuck their head in the sand and caused me enormous suffering during an already challenging time in the world. PLEASE PLEASE buy from a more reputable company. Money talks and if they see a decrease in sales, maybe something will change!
I have already found 5 additional people with similar stories, if you find yourself in this position, please contact me, I am trying to find enough people for a class action suit.
