- Report: #1517589
Complaint Review: Lens - Louisiana Missouri
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Author Not Confirmed
Why?
Lens
3016 Georgia St. Louisiana, 63353 Missouri, United States
Phone:
1800536-7266
Web:
www.lens.com
Categories:
Business Rating:
(1)
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Lens.com Extreme Hidden Fees Louisiana Missouri
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I tried to take advantage of an advertized rebate through lens.com for contacts. The add showed the exact contacts i wanted for $29.63 per box (of 6) after rebate. Original price 48.44 per box. I ordered 4 boxes.. total should come to $193.76. Their receipt showed 4 boxes @ 48.44..total with shipping $286.67.
Nowhere did they show on the order that there were taxes and fees. I contacted them and asked someone to explain their company math. When they indicated that my order for 4 boxes included $82 in taxes and fees, i asked where those charges were listed. Where did they show fees on their web site.
The gal on the phone at lens.com had to create an order using my account. then where you submit your order, an entire 2 screen scrolls below the SUBMIT button, you can see the extra fees and taxes. Talk about hidden fees.. this is a classic cheat by what I now consider a disreputable company.
lens.com wanted 286.67 for 4 boxes of under $50 lenses. They also offered a $75 rebate if I didn't mind waiting 6 weeks or more for processing. I was supposed to be able to print a rebate form, but their web site failed each time i clicked the submit button.
I went to 1800contacts.com and bought the exact same order with shipping and no rebate for $181.72
1 Updates & Rebuttals
Johnny Dollar
United StatesNext Time, Do It Yourself
#2Consumer Comment
Thu, August 25, 2022
Don't ever again WASTE YOUR TIME AND MONEY with these third party schlock operations which can't do anything you can do and for FREE. You pick up your phone, call the hotel and book your own reservation. That's the way it always has been!
These third party slimeballs, ALL OF THEM, hope something will go wrong so they can pocket your money just like they did. They think you are too stupid to book your own. You don't need them. You NEVER needed them. You do it yourself.
