- Report: #1496839
Complaint Review: Landmark Home Warranty - Salt Lake City
Reported By:
Bryan -
Oregon City, Oregon, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Landmark Home Warranty
UT Salt Lake City, 84127 United States
Phone:
(866) 306-2999
Web:
www.landmarkhw.com
Categories:
Business Rating:
(0)
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Landmark Home Warranty Will not honor contract Salt Lake City
We filed a claim for a broken HVAC blower on or around May 29th. Landmark insisted on purchasing the replacement part themselves.
It's been almost a month now without AC or air filtering in our home. We've called them 5 times over the last couple weeks (every 2-3 days) trying to get an ETA on the part, and they say they don't know every time. Each call has us on hold for 30-40 minutes before anyone answers. Each time they promise to follow up on it and conact us, but they never have. They also refuse to give us the provider they supposedly ordered the part from or the contact information for their internal department that handles part orders, claiming they "don't have a phone number."
We've been stonewalled at every attempt we've made to resolve the issue. Clearly the part is either on backorder indefinitely or no longer being produced (I suspect the latter given my own google searches). The only real solution we have is to pay for it ourselves then pursue legal action.
And for the record this is our second attempt to have something covered by them, and it was the same the first time. We had to pay for it ourselves.
