Complaint Review: L a-Z-Boy Furniture - North Charleston SC

Date Ordered: April 30, 2019|Order number: 159-65852

Oneal Power Recliner W/Pwr Hdrst Cover ID: MIDNIGHT - B157886

Protection plan added   For 2,000.00 and because it was the Lay-Z-Boy  Brand I incorrectly assumed it would be of High Quality,  I could not have been more mistaken!!!   The Frame Was Mode using "Gypsum Board" Anyone with half A brain should know that Gypsum Board is not Made for Strength!   The Piston that is responsible for the Power Recliner to {recline} was connected to a big piece of black plastic,

  Why would a big company like "Lay-z-Boy" use {PLASTIC} to connect the metal hydraulic piston to the footrest?   This should have been metal as well, as it broke 1 time not long after we got it, but they did replace that part, after constantly calling them, however the first time they had the parts sent it was the wrong part, then when we did get the right part, it took the repair guy weeks to get here, no offense to the man that came but he looked like he was over 80 years old.   The remote has broken twice, the first time they said that the part was not covered by warranty,  My wife and I argued that it was useless without it, and they wanted over 300.00 for that part alone, they were informed that we were never told the lifetime warranty did not cover the remote, and they said well they had no one to install it, I informed them that I being a Computer Technician could install it myself, so we did get them to send a replacement via mail.   But the remote stopped working after about 6 months or so a 2nd time, due to them using very VERY thin wires and a thin cable covering, the very thin wiring breaks because they are just too thin to take repeated use, and they would not send us a 2nd replacement, so for over a year my recliner does not recline, nor can I use the lumbar support, or adjustable headrest, in fact, the {Adjustable Head Rest} stopped working first, we told the repair guy about that he said he would order the parts but we never did get that replacement.  

I had to buy a used ottoman to rest my feet after the remote broke a 2nd time.   And Finally the {Rocker Base} "Detached" from the Frame!  and the very weak and cheap gypsum Board Frame Broke in two!   So the 2000.00 Recliner is barely usable!  Lay-Z-Boy informed us long ago that they would not service are recliner, when asked why they would not support fixing or replacing the recliner, they said it was not covered in the warranty!   I explained to them that we bought the Lifetime  Warranty And that No exceptions were explained to us when we purchased the Recliner,  I was informed I should have Read the full warranty.   It's not like this was some fly-by-night furniture place!   It was Lay-z-boy!   One would think that a Big Furniture company like Lay-Z-Boy would not be making cheap poorly designed furniture, especially when they are charging 2000.00 Big ones!   

And this is not just limited to  Charleston SC, Not long after our Recliner problems started a friend of mine in North Carolina "Lima Smith" had similar issues with a new Recliner he bought from the Loco Lay-Z-Boy!    So as anyone that reads this now knows, "LAY-Z-Boy"  has turned into a LAZY, Cheap a*s, Ripoff company!  It is unworthy of your Time & most of all your hard-earned Money!