- Report: #1480721
Complaint Review: Kroger - Dallas Texas
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Author Not Confirmed
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Kroger
4901 Maple Avenue Dallas, 75235 Texas, United States
Phone:
972-725-1269
Web:
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Kroger Trying to weasel out of Giving a Refund Dallas Texas
This store is typical of Kroger, not great but not horrible. But they tend to be arrogant & dishonest. They can have long lines frequently. Here is the latest problem:I purchased a twin pack of Opti-free Replenish contact lens solution at this Kroger. When I returned home, I discovered that I had purchased the wrong Alcon product. I should have bought their Moist.
I tried to return the wrong twin pack tonight (June 19th) and was refused a refund because the receipt that I thought was the one listing this product was so deteriorated by the goo on something that rubbed off on it that it was illegible. I asked the person at the counter & then the manager to check the bar code. They said that it would not appear. I doubted that.
Then the manager checked the bar code against the entire store's sale of that exact product. He claimed that they had not sold that product within the last ten days. I had told them that I had purchased it within the last week or less. The manager denied what I said & I left in a huff. When I returned home, I went to the trash dumpster at the condo complex that I live in and dug through the garbage and found the receipt.
I did have the wrong one earlier, but the receipt showed that I did purchase the Replenish at that Kroger on June 15th. I should not have to be subjected to such indignities and implicitly be called a liar. Either this manager is a liar or Kroger cannot keep their records accurately. Requiring a receipt when they can simply go by bar codes is a way to weasel out of returns.
Bar codes should be enough to identify the product & when & where it was sold. Kroger is running a con game as they do all of the time by charging more than the price is marked on various products and then refusing to give the customer the product for free as they are supposed to do.
